When your order is shipped, you will receive an E-mail confirmation with the tracking number. All orders take 1-3 business days to handle. Please contact us if you have any question via customer-service@ikazz.com.

Due to the different tax policies of each country, it is expected that there will be import tariffs (Except for the US), which will be levied by customs from buyers in accordance with national policies. You are responsible for the international tariff fees and if you refuse to pay them upon receiving the package it will then be sent back to us (or placed in abandonment) and you will forfeit not only the item but all fees paid to IKAZZ.

Our "return and exchange policy" is within 30 days after receiving the products. If there is no problem with the quality of the clothing, the freight of the return is at the guest's own expense.

If you want to return or exchange the products, please contact customer service.

Customer Care hours of Operation:
Monday – Friday: 8 pm. - 6 am. (PT)

E-mail：ikazzhz@gmail.com

After you returning the product to our required location and the check of product are completed, you will receive the refund within 1-3 work days.

Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.

We have our warehouses in United Kingdom, United States, Japan, and Canada, based on every guest’s different country and different coat, we will use different logistics methods.

All business days listed are Monday-Friday, excludes US Holidays.
If you have any problems please contact customer-service@ikazz.com.

If you need return or exchange, please contact us by email (ikazzhz@gmail.com) or contact our Customer Service Agent.

Customer Care hours of Operation: Monday- Friday: 8:00am to 6:00pm (PT)