FAQ

 We started to operate cross-border e-commerce business in 2012, mainly providing customers with high-quality products. Our target customers are mainly in North America and Western Europe. Our goal is to establish a fashion brand beloved by people throughout the world. Our company strives to follow the brand operation route.

Any questions, comments, Suggestions or other information (” feedback “) submitted to IKAZZ products or services through this website shall be deemed to be non-confidential and non-proprietary. IKAZZ is free to use, copy, disclose and distribute such feedback in any way, without any restrictions. IKAZZ specifically prohibits you from sending us any information you believe to be confidential or proprietary through this website. Please note that if you do send any such information or material to us, the information will be unclassified and non-proprietary, and IKAZZ assumes no liability or liability to IKAZZ and/or any third party receipt. Or use such information or materials.

If you have any questions or concerns about your privacy or privacy policy, you can send us a request for your concerns or any other questions:
Subject: privacy policy issues
To: orolay customer service
Mail: support@ikazz.com


 This website may contain links (linked sites) to websites not covered by this privacy policy. Please note that the practices described in this privacy policy do not reflect information collection, use and disclosure practices by linked websites or by the owners or operators of linked websites. Your use of linked sites will be governed by terms of use, privacy policies and other terms, notices and policies listed or referenced on these linked sites. We recommend that you understand and read the privacy policy of each site you visit when leaving this site.


We use the personal information we collect to conduct business, communicate with you, and provide outstanding products, services and experiences. Us or we participate in a third party service providers may use this information to provide you order or ask for products and services, order processing and delivery, send the order confirmation and delivery, to provide customer service, respond to your comments, questions or complaints, personalize your experience, analyze your preferences and shopping habits, trend analysis and statistics, management and completing our competition and other promotional activities, analysis and improve the site and our products and services, and marketing send you about our products, services, marketing communications, and other information or special activities.

You can always choose not to receive marketing communications.

In addition to other endorsements, we also display personal recommendations/comments on our website that are satisfactory to our customers. With your permission, we may publish your recommendation letter together with your name. If you want to update or delete your recommendation, you can contact us at support@ikazz.com.



Wash note: when water temperature is unfavorable and exorbitant, choose a mild neutral washing product to faux down jacket, bear in mind that energetically knead or twist, pull, drag and left. After cleaning, gently squeeze the water out of the faux down jacket, and then use a larger dry towel to soak up the water.

Drying: drying in dry and ventilated place.

Note: tap every few hours to let dry down and reduce clumping.

How to maintain when not wearing: after the faux down jacket is not worn, it should be thoroughly cleaned and dried before receiving the wardrobe. It can be packed in the garment bag to avoid dust. If it rains a lot or the room is damp, take the faux down jacket out to air and dry.




(1) Do not dry clean.The jacket’s feather will be brittle, broken and unfluffy after dry clean.
(2)Use special or neutral lotion rather than washing powder.The down feathers in down jackets are protein fibers. Do not use strong alkaline detergents, soaps, etc. Do not use detergents with enzymes. This will cause stiffness after washing and drying.
(3) We recommend hand washing instead of machine washing.By machine wash or shake dry down jacket, extremely easy to cause the jacket filling uneven and make clothings lose original shape. It is best to use about 30 degrees of warm water , add special or neutral lotion, soak fully and hand wash gently, rinse 2-3 times repeatedly until the water is clear.
(4)You can machine washing down coat if your washing machine has Professional function for washing down jackets.
(5)Do not wring out and avoid exposure to the sun. After washing the down jacket, the recommended drying way is hang jacket, please pat gently after air dry to make down jacket restore fluffy.
(6)Please choose a professional laundry,
(7)If it is only partially dirty, you can wipe it with a hot towel. Ordinary down jacket fabrics are not afraid of water, just drop a few drops of neutral laundry detergent in a dirty place, and dry it with a wet hot towel after five minutes to remove dirt.
(8) If mildew is found, wipe it with a cotton ball moistened with alcohol, then wipe it clean with a clean wet towel.



100% Guaranteed Returns

We guarantee your total satisfaction and offer a world-class return(s) policy. New, unused item can be returned for a full refund within 30 days of receipt, and before return, please make sure the item(s) meet the return conditions:

Unwashed
Unworn
Original tags still attached
In the original packaging

There will be no refund for any used or merchandise that was not returned in its original packaging & condition. If items get damaged during transit we will not be held responsible.

There will be no refund for any merchandise that was used or not returned in its original packaging & condition. If items get damaged during transit, we will not be held responsible.

Note: If the return or replacement is not caused by quality problems, the buyer shall bear the return freight.

Exchanges

Sometimes you need to exchange an item for something else—it happens. You can feel free to contact us and we will help you solve it.


 

On the “My Account” page, click “Forgot Your Password?” under login. This will open a new window, and the system will ask you to enter your E-mail address. Enter your email and captcha then we will send you a link, you can create a new password via this email. Follow the instructions in the email to log in with this temporary password and how to create a new password.

 

 Login your account and click on the “My account ” tab at the left of the screen, then you can make any changes to the account.

 

Login your account and click on the “Stored Payment Methods” tab at the left of the screen, then you can update your payment information.

 

1. If you haven't register, please register first.
2. If you are a repeat customer, click the “My account” button and enter your account and password. If you are a new customer, click the register button and create an account.


Yes, you can cancel your order online by yourself before payment
After payment, you need to contact support@ikazz.com to cancel your order.

 

The tax shown on your order is approximate. The actual taxes deducted from your credit card will reflect applicable state and local sales taxes, and will be determined when your order is shipped.

 

Yes, you could pay for your order via PayPal, please select “PayPal” at checkout and follow the instructions to login via PayPal.

 

Yes, you could use debit CARDS with a Visa or MasterCard logo.

 

We accept Visa, MasterCard, Discover, American Express, debit card with Visa or MasterCard logo, and PayPal.

 

According to different shipping address, it will be shipped by different express.

When the order is shipped, we will update your account to display the tracking number on the order page. You can track the order by the tracking number we provided.

When your order is shipped, you will receive an E-mail confirmation with the tracking number.

All orders take 5-7 business days to handle. It might take longer during high volume season. Please contact us if you have any question via support@ikazz.com


Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.

We have our warehouses in United Kingdom, United States, Japan, and Canada, based on every guest’s different country and different coat, we will use different logistics methods.

All business days listed are Monday-Friday, excludes US Holidays.

If you have any problems please contact support@ikazz.com.

The United States, Russia, Ukraine, Kazakhstan, New Zealand, Japan, Vietnam, Spain, Thailand, Israel, the United Kingdom, Hong Kong, mainland China, Taiwan, Australia, Norway, South Korea, Turkey, Denmark, Netherlands, Finland, Brazil, Mexico, Saudi Arabia.