According to different shipping address, it will be shipped by different express. Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.

All orders are processed and delivered Monday through Friday, excluding holidays.

Track your order by clicking on “track order” in the shipping confirmation email.

We currently do not reroute orders.  

Orders can be cancelled at any time before shipment. After shipment, it refers to "return and exchange policy".

Customer Care hours of Operation:  

Monday – Friday: 9:00am to 6:00pm EST

My Account

You can receive your Order Confirmation email after the order is placed. If not received, please be sure to double check your spam folder.

• Visa 

• MasterCard 

• American Express 

• Maestro

• Discover

• JBC

• Diners Club

• UnionPay

• Paypal (where available) 

At IKAZZ, we are committed to the quality of our products and the satisfaction of our customers. Returns are accepted within 7 days of the receive date provided the item(s) meet the return conditions: 

• Unwashed 

• Unworn 

• No stains

• Original tags still attached 

We currently do not have online return and exchange service. If you need return or exchange, please contact us by email ( ikazz@outlook.com) or contact our Customer Service Agent.

Customer Care hours of Operation:  

Monday – Friday: 9:00am to 6:00pm EST

If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion.

This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed.

Softshells: It should be machine-washed in cold water using only non-chlorine bleach when needed. Tumble dry low, cool iron if needed and it can be dry cleaned.

Packable: It should be machine-washed separately in cold water and gentle cycle. It can use mild detergent and only can use non-chlorine bleach when needed. Tumble dry low, do not iron and dry clean.

THERMOLITE: It should be machine-washed in cold water and can dry clean(except "Women's Winter Faux Down Hoodie Coat"). It only can use non-chlorine bleach when needed(except "Womens Winter Faux Down Puffer Coat with detachable hood"). Tumble dry low, cool iron if needed.

Pressed Boucle: Dry clean only.