Free shipping. All orders take 1-3 business days to handle. If you need return or exchange, you can refers to "return and exchange policy".

According to different shipping address, it will be shipped by different express. Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.

All orders are processed and delivered Monday through Friday, excluding holidays.

Due to the different tax policies of each country, it is expected that there will be import tariffs (Except for the US), which will be levied by customs from buyers in accordance with national policies. You are responsible for the international tariff fees and if you refuse to pay them upon receiving the package it will then be sent back to us (or placed in abandonment) and you will forfeit not only the item but all fees paid to IKAZZ.

Track your order by clicking on “track order” in the shipping confirmation email.

We currently do not reroute orders.  

Orders can be cancelled at any time before shipment. After shipment, it refers to "return and exchange policy".

Customer Care hours of Operation:  

Monday – Friday: 8 pm. - 6 am. (PT)

My Account

You can receive your Order Confirmation email after the order is placed. If not received, please be sure to double check your spam folder.

• Visa 

• MasterCard 

• American Express 

• Maestro

• Discover

• JBC

• Diners Club

• UnionPay

• Paypal (where available) 

At IKAZZ, we are committed to the quality of our products and the satisfaction of our customers. Returns are accepted within 30 days of the receive date provided the item(s) meet the return conditions: 

• Unwashed 

• Unworn 

• No stains

• Original tags still attached 

Note: If the return or replacement is not caused by quality problems, the buyer shall bear the return freight.

If you want to return or exchange the products, please contact customer service.

Customer Care hours of Operation:  
Monday – Friday: 8 pm. - 6 am. (PT)

E-mail：ikazzhz@gmail.com

The following is our address:
Name: Yu-39601
Address: 2021 Bennett Rd, Philadelphia, PA, 19116, USA
Tel：2155522959

Pls make sure that the recipient's information is correct.

There will be no refund for any merchandise that was used or not returned in its original packaging & condition. If items get damaged during transit, we will not be held responsible.

After you returning the product to our required location and the check of product are completed, you will receive the refund within 1-3 work days.

If you need return or exchange, please contact us by email ( ikazzhz@gmail.com) or contact our Customer Service Agent.

Customer Care hours of Operation:  

Monday – Friday: 8:00am to 6:00pm PT

If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion.

This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed.

Softshells: It should be machine-washed in cold water using only non-chlorine bleach when needed. Tumble dry low, cool iron if needed and it can be dry cleaned.

Packable: It should be machine-washed separately in cold water and gentle cycle. It can use mild detergent and only can use non-chlorine bleach when needed. Tumble dry low, do not iron and dry clean.

THERMOLITE: It should be machine-washed in cold water and can dry clean(except "Women's Winter Faux Down Hoodie Coat"). It only can use non-chlorine bleach when needed(except "Womens Winter Faux Down Puffer Coat with detachable hood"). Tumble dry low, cool iron if needed.

Pressed Boucle: Dry clean only.